Privacy Policy
This policy explains what personal data PT Hookah Coals Coconut Charcoal Indonesia receives through the sample form, WhatsApp and email, why it is used, how long it is kept and how to ask for it to be deleted.
Who we are
This website is operated by PT Hookah Coals Coconut Charcoal Indonesia, Magelang, Central Java, Indonesia. We are responsible for the personal data described in this policy.
The sample request form
When you request a sample we collect your name, company, country, destination port, formats of interest, expected volume, WhatsApp number and any message. We use these details only to send your sample, follow up on it and quote for an order. We do not sell or share them for marketing.
WhatsApp contact
If you contact us on WhatsApp, your number, name and messages are processed by WhatsApp (Meta) under its own terms and by our export desk to answer you. Do not send bank details or passwords over WhatsApp.
If you email us, we keep the correspondence to answer your enquiry and to keep a record of quotations and orders.
Analytics and cookies
We use Google Analytics 4 cookies to count visits and see which pages are read. They do not identify you by name. Analytics cookies are currently loaded on this site. The accept/decline cookie banner is not yet available.
Sample request forms are delivered to our export desk by email through Web3Forms, a form-processing service.
Data retention
Enquiries that do not lead to an order are deleted after 24 months. Order records are kept for as long as Indonesian tax and trade law requires.
Your rights
You can ask us to show, correct or delete the personal data we hold about you, subject to legal record-keeping requirements.
Contact
Write to export@charcoal-factory.com or PT Hookah Coals Coconut Charcoal Indonesia, Jl. Nasional 14 No.14, Kaliran, Blondo, Kec. Mungkid, Kabupaten Magelang, Jawa Tengah 56512, Indonesia.